Illinois American Water offers assistance program for those with past due bills

Illinois American Water is urging customers with a past due balance to access the company’s financial assistance program, H2O Help to Others. 

The program, along with payment plans, is available to help prevent service interruption for nonpayment.

Illinois American Water said in a news release that customers with a past due balance should call 800-422-2782 to avoid their service being shut off. 

If customers aren’t currently experiencing a hardship, but their situation changes in the coming months, they should also call the utility immediately.

“We understand it can be hard to get back on track once an account falls behind. If a customer is experiencing a financial hardship, they simply need to call us and let us know. They can also reach out to their local Salvation Army office directly for assistance by mentioning our H2O Help to Others program,” said Beth Matthews, vice president of operations.

Illinois American Water’s H2O Help to Others program offers financial assistance to residential customers in need. 

The program is administered by Salvation Army agencies within the company’s service area. 

Information, including Salvation Army contact information, can be found online at under Customer Service & Billing in the Customer Assistance Program section. 

In the news release, Illinois American Water included the phone number of the Salvation Army in Marion: 618-993-5854.

The H2O Help to Others program provides customers who have experienced a financial hardship up to $200 in assistance, regardless of income. Assistance of over $200 is available in special circumstances.

“Our customer assistance program is not based on income to ensure it is inclusive for all of our residential customers who may be experiencing a hardship. It’s important we do what we can to help,” Matthews said.

In addition to financial assistance, customers may also qualify to enroll in a payment plan to pay the balance of their bill over time. 

The company also offers budget billing so residential customers can pay a fixed monthly payment over a period of 12 months. Customers are not automatically enrolled in these programs and must call 800-422-2782 to enroll.

The Gazette-Democrat

112 Lafayette St.
Anna, Illinois 62906
Office Number: (618) 833-2158

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